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邮轮常用英语一、邮轮实用英语 1.公共房间 Bars/Lounges 酒吧/酒廊 Library 图书馆 Internet Center 网吧 2.温泉 与健康 Med Spa Services Spa Sauna or Steam Room 桑拿、蒸汽浴 Beauty Salon 美容 Yoga 瑜伽 Pilates 普拉提 Fitness Evaluation/Assessment 健身服务 Health and Nutrition Evaluation 营养服务 3.无障碍/特殊需要 Visual Assistance (Visually Impaired) 视力帮助 Auditory Assistance (TTY/TTD) 听力帮助 Assisted Listening Devices 助听设备 Closed Caption TV 电视隐藏式字幕 Braille Signage 盲文标牌 Accessible Gaming (Casino) 无障碍赌场 Accessible Showroom Seating 无障碍的空间和座位 Accessible Public Areas 无障碍的公共区域 Accessible Public Restrooms 无障碍的公共厕所 Refrigerator in Staterooms 有冰箱的海景客房 Sharps Disposal 意外伤应急处理 Oxygen 氧气服务 Pool Lift Available 游泳池电梯 Accessible Tendering 无障碍拉幅 4.娱乐 Casino 赌场 Disco/Nightclub 迪斯科/夜总会 Movies 电影 Card Room/Game Room 棋牌室/游戏室 Video Games/Arcade 视频游戏/商场 5.儿童和青少年 Staterooms 家庭空间 Organized Age-Specific Activities 有组织年龄的具体活动 Children’s Pool 儿童游泳池 Outdoor Children’s Play Area 室外儿童游乐区 Youth Staff 儿童伴游 Dedicated Teen Center 青少年游乐中心 Teen Programs 少年游乐 Teen Staff 少年伴游 Group Babysitting Services 公共托儿服务 Private Babysitting Services 私人托儿服务 6.轮椅无障碍服务 Wheelchair passengers accepted 轮椅乘客可选 Wheelchair passengers must be accompanied 轮椅乘客必选 Elevators accommodate regular wheelchairs 宽敞的轮椅电梯 Elevators accommodate narrow wheelchairs 狭窄的轮椅电梯 Staterooms with wide doors Staterooms 适合轮椅进出的宽门特等客舱(海景客房) Staterooms with low or no door sills Staterooms 低门槛或者无门槛的特等客舱(海景客房) Staterooms baths with hand rails 有扶手的浴缸 Staterooms available with ramps Staterooms 有轮椅坡道进入的特等客舱(海景客房) Public rooms available with ramps 有坡道的公共空间 Public rooms accessible by wheelchairs 轮椅可进入的公共空间 Decks with ramps 有坡道的柜台 Decks offer access to all passenger areas 可至所有乘客区的柜台服务 7.运动及活动 Outdoor Pool 室外游泳池 Sports Court 体育场 Fitness Center/Gym 健身中心/健身 Rock Climbing 攀岩 Jogging Track 慢跑跑道 Water sports 水上运动 8.其他设施 Elevators 电梯 Duty-Free Shops/Boutiques 免税店/专卖店 Dry Cleaning/Laundry Service 干洗/洗衣服务 Self-Service Laundry 自助洗衣店 二、酒店常用单词
三、点餐用于及流程 Have you got a table for two, please﹖ 请问您有两个人的桌子吗？ Have you booked a table﹖ 您预定餐桌了吗？ Have you made a reservation﹖ 您预定了吗？ Smoking or non-smoking﹖ 吸烟区还是非吸烟区？ Would you like something to drink﹖ 您想喝什么？ Would you like to see the menu﹖ 您需要看菜单吗？ 点菜就餐的典型次序是：找一张桌子坐下－看菜单－点菜－付钱－离开。英语语言的表达基本上也是依照次顺序。“订餐”在英文中有两种说法，即to book a table和make a reservation．在英国以及在其它很多国家，餐厅一般划分为吸烟区和非吸烟区。一进餐厅，服务员会主动征询客人的意见，然后引领客人前往所选择的区域就餐。 expression表达Excuse me, could I see the menu, please？打搅一下，我能看看菜单吗？ Are you ready to order？您现在可以点餐吗？ First course／stasrters第一道菜／开胃菜 Maincourse主菜 dessert甜食 Could I have the bill, please？请拿账单来，好吗？ How would you like to pay？请问您怎样付款？ 在西餐厅就餐，菜单一般由三类不同的菜别组成。The first course或者starters是指第一道菜，往往是汤、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips是鱼和炸土豆条，它同“roast beef and york shir pudding——牛肉布丁”、“shepherd spie——牧羊人的馅饼”一样，都是典型的英国传统菜肴。最后一道是甜食——或冷或热，但都是甜的。西方饮食习惯是先吃咸的，后吃甜的。西餐菜单名目繁多，有时不易读懂。遇到这种情况，可以请服务员解释一下。
餐厅里的对话 Conversation In A Restaurant Hugh is ordering a meal in a restaurant a few moments later Emma: One sparkling water Hugh: Thanks very much Emma: Are you ready to order? Hugh: Yeah I think I am actually. Could I just have the soup to start please Emma: That’s minestrone, is that all right sir? Hugh: Yeah, that’s fine, and for the main course could I have the chicken please? Emma: Chicken Hugh: and just some vegetables and some boiled potatoes please Emma: Boiled potatoes, OK Hugh: Thanks very much Emma: OK 餐厅里的对话 休正在餐厅点餐 （过了一会儿） 埃玛：一份带汽的矿泉水。 休： 谢谢！ 埃玛：您现在可以点菜吗？ 休： 是的，可以。请先给我来一份例汤，好吗——今日的例汤是什么？ 埃玛：是意大利蔬菜汤，可以吗？ 休：可以。好的„„ 至于主菜，请给我一份鸡肉，好吗？ 埃玛：„„鸡肉„„ 休：再来一点蔬菜和煮土豆。 埃玛：„„煮土豆。好的。 休： 谢谢！ 埃玛：好的。
四、邮轮上的具体岗位 邮轮分为3个大部门： Deck& Engine Dept（机舱部)、 Club Dept(娱乐部)、 Hotel Dept(酒店部). 其中两大最主要的部门，娱乐部和酒店部。
01 CLUB娱乐部：Dealer（荷官、）slotattendant（老虎机服务员）、Cage cashier（账房）、VIP service(贵宾接待)、roulette attendant 轮盘服务员、club security(俱乐部保安)等。 Dealer（荷官）也就是发牌员，申请者必须无手汗，对数学敏感，多为帅哥、美女。主要的玩法有百家乐、二十一点、加勒比式等等。Cage cashier（账房）申请者一般为女性，最好是相关财务专业的，良好的英文。主要是负责帮助客人兑换筹码，兑换现金的。VIP service(贵宾接待)，申请者一般为漂亮女性，必须善于交际，精通英文。主要职责是对船上的VIP客户服务，并负责VIP卡的发放及积分管理，还要负责一些大的杜克的check-in和check-out及车辆的接送安排，要知道船上的赌客95%都是会员。
02 HOTEL酒店部：这是船上最大的一个部门，包括:餐饮部(F&B Dept），客房部(HSKP Dept)，前厅部(Front office Dept)，娱乐部(Cruise Dept)，客服部(Service Dept)，厨房(Galley Dept)，财务部(Finance Section)，人事部(Personnel Dept)，采购部(Provision Dept)，维修部(Repair Dept)。首先，说说餐饮部吧。由酒吧区和餐厅区两部分组成，可供选择的职位有服务员和酒保。申请者必须具有相关的餐饮工作经验及相应的酒水知识。而申请酒保的需要懂得常见酒的调法，另外还需要良好的英文，因为你所处的工作环境是直接面对客人的。相关的厨房（Galley Dept）是由Pastry Shop（糕点房），Bakery（面包房），Butchery shop（屠宰房），Kitchen（厨房），The Dishwasher （洗碗工）等构成。可申请的职位有Bakery（面包师），Pastry Shop（糕点师），Butchery（屠夫），Cook（帮厨，Engraver（雕刻师），Chef（厨师）等。申请人须具有相关经验及专业英语。还有、你永远不会感到肚子饿。 然后说说客房部（HSKP Dept），它是由public area简称PA（公共区域卫生）、room service(客房服务部)、linen room（布草房）和laundry（洗衣房）四部分构成。申请者也需要相关的工作经验，英文条件可以适当放宽。另外PA又分passenger public area（乘客区域）和crew public area（船员区域）。 前厅部(Front Office Dept)是由reception（接待）、embarkation（迎宾、登船）、guest relation（公关部）、concierge（礼宾部）四部分组成。可供申请的职位有receptionist（前台接待员）、embarkation officer（登记员）、guest service（贵宾接待）、operator（接线员）、bellman（行李员）。申请者必须具有相关的工作经验及良好的英文，而且善于人际关系的处理，还需要掌握一定的办公设备的使用及电脑操作。 03 Receptionist（前台接待员） Guest service（贵宾接待） 04 邮轮上有一个不同于陆地上酒店的(cruisedept) 它是由child care center（护幼中心）、activity center（活动中心）、back stage（舞台幕后）、entertainment section（演出部）、shore excursion（岸上观光部）等构成。可供申请的职位有light sound technician（灯光音响师）、youth staff（护幼中心职员）、cruise staff（活动中心工作的职员统称）、entertainment（演员、包括dancer，singer）、host（主持）、tour guide（导游）等。申请者必须要有相关工作经验，而这些职位对英文的要求相对较高，另外还需要具备一定的文艺特长。 05 最后说说邮轮上职位相对比较紧缺的部门：客服部（Service Dept） 包括Beauty Salon（美容院）、Gymnasium（健身房）、Video Arcade（游戏室）、Spa Room（水疗室）等构成。可供申请的职位有Barber（理发师）、Massagist（按摩师）、Reflexologist（足底按摩师）、Exerciser（健身教练）、Retail Salesman/Saleswoman（销售员）、VideoArcade Technician（游戏机房管理员）等。申请者须具有相关工作经验及专业知识，还要有良好的 英文。
面试常用口语 1. Excuse me , may I come in? 2. Come in please! 3. Good morning. / Good afternoon. / Good evening. 4. How do you do? 5. Sit down, please. / Take a seat, please. / Have a seat, please. 6. Would you have a seat please? 7. How are you? / How are you doing? / How are you getting along? 8. I am fine, thank you. 9. I’m extremely well, thank you. 10. I am very well indeed, thank you. 11. Great, thanks. / Fine, thanks. / Not bad, thanks. / So-so, thank you! 12. How ‘s it going? / What’s up? / What’s happening? 13. Not bad, thank you / So-so, thank you. Great, thank you. / Fine, thank you. 14. Nothing much. 15. Same as usual. 16. And you? / What about you? / How about you? 17. Great, thanks. / Fine, thanks. / Not bad, thanks. 18. Nice to meet you. / Glad to meet you. / Pleased to meet you! 19. It’s so nice to meet you. / I am pleased t meet you. / I am so glad to meet you. 20. So am I. 21. Thank you. / Thanks. / Thank you very much. / Thanks a lot. / Thanks a million. / Thank you so much. 22. See you later. / See you next time. / See you tomorrow. / See you. 23. Goodbye. / Bye. / So long. 24. Good luck. 25. My pleasure. / It’s my pleasure to meet you. 26. It’s an honor to know you. 27. It’s a pleasure. 28. I am very happy to meet you. 29. How have you been? 30. Fine, thank you. 31. The pleasure is mine. 32. I am honored. 33. I am happy to have the chance to meet you. 34. I am deeply indebted to you. 35. I appreciated everything you’ve done for me. 36. I am very grateful to you for your kindness. 37. Thanks a lot for giving me this chance. 38. Hope you have a good time. 39. Wish you have a good time. 40. I am very glad to have the opportunity to meet you. 41. Where are you from? / Where do you come from? 42. I am from…… 43. What’s your nationality? 44. I am Chinese. 45. Which part of China is that? 46. It’s in the southeast of China? 47. What do you do? 48. What’s your job? 49. What is your occupation? 50. I am a doctor. / Sales girl./ Teacher / Student 51. How many people are there in your family? 52. My family consists of 4 persons. 53. What is your father’s / mother’s / sister’s occupation? 54. He / She is a farmer / peasant / unemployed. 55. How old are you? 56. What ‘s your name? 57. May I have your name? 58. May I know your name? 59. My Chinese name is ……and Nelly is my English name. 60. Ice- cream is my nickname. 61. What is your surname? 62. What is your last name? 63. Do you have a Christian name? 64. Are you single or married? 65. I am still single. 66. What is your religion? 67. I believe in Christian / Buddhism. 68. Can you tell me which school did you graduate from? 69. I graduated from… 70. When did you graduate from there? 71. I graduated from the university in 2001. 72. Where did you attend the middle school? 73. Which school? 74. The No.1 Middle School in Xiamen. 75. What is your blood type? 76. What is your address? 77. Zhongshan Road, Xiamen, Fujian 361004. 78. What kind of personality do you have? 79. Can you describe your personal characters? 80. I always exert my utmost effort to do everything I should do, And I don’t like to leave something half-done. 81. Do you think you are introvert or extrovert? 82. Extrovert. I think I mix well and enjoy doing things with others. 83. I am a local resident. 84. Can you drink alcohol? 85. Yes, but only a little. 86. Apple juice is my favorite drink. 87. Do you smoke? 88. No, I don’t. And I am allergic to it. But my father is a chain-smoker. 89. Are you a smoker? 90. Do you have English name? 91. How dose your friend call you? 92. Have you any knowledge of it? 93. I have sufficient knowledge of it. 94. I have accumulated a lot of experience. 95. What color do you like best? 96. What about your height and your weight? 97. How tall are you? 98. My height I s…. and my weight is …. 99. What is your native place? 100. My native place is …
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